How Should Discharge Look Before Your Period

The escalation of not knowing and not finding or the pros and cons of knowledge bases

Imagine this: You're need information about the products or processes of your company.

used to have a telephone directory or you knew someone who knew the one who's familiar with whether in sales, development, purchasing, or even outside the company. Everything was very personal, after two or three phone calls one had the required response. The experts - provided little to do and narcissistic tendencies base available - either felt or perceived importance, and they were tired of the constant questioning.

latter was probably the norm. For if an expert is sitting around and not just waiting for the rush of the ignorant, no, he is actively involved in projects, preferably in several ( Matrix project organization is the magic word). Consequence: experts got more and more tasks: 110 percent utilization rate (which is mathematically nonsense - a glass is filled to 100 percent, that is full - fuller than full, huh?). Nevertheless remained the dependence from the knowledge of experts outside of its project activities. How come then to the knowledge. What then lies closer to "find i ch must be the one who knows what I do not know " elektronifizieren to the whole process. At the beginning of e-mail, which was the view of experts is no real relief, though - he could e-mail once a day and then edit one or the other to delete it. That was not with phone calls. The always came unplanned.

Here's a little anecdote from the book Dilbert Future (2000) by Scott Adams, p. 57f. I quote: "I want a voice system that protects me from the calls as far as possible. In particular, my answering machine has the following functions:

• talk show host mode: Does news of slow speakers automatically faster
  
• First / Last Ten: Clears up to the first and last ten seconds the entire message. What people say in between is never worth the trouble of listening.
  
• Laber-Ex: A rude voice callers, who can not take short cuts off the word and says: "Leave 'finally understood your fucking phone number? I have to do other things "
  
• point guard: speech recognition system that determines whether a caller is speaking an unfamiliar call-back number on tape. If so, the caller is disconnected and played in the following text: "What is a language that be - Nuschelianisch or what? Take your sandwich down and try's again. "

In addition, my telephone system have a voice stress which blocks calls from Induviduos before the first ring.

Bozo Filter: Here's Scott Adams' Bozo filter. Please answer with yes or no. Scott Adams will benefit from this call in any way?
Induviduo: Um ... yes. Yes, he will.
Bozo Filter: liar! Click.

With such advanced technology would probably be enough today, the telephone.

recognize Little by companies, however, that communication via e-mail does not really generate efficiency gains. Especially not when it comes to bringing to omissions in experience.

, Half of the emails that I receive is marked as important (Exclamation point in Outlook), the e-mail with a meal plan for next week. understand the view of the canteen. sell food is their only source of income . "

Next step: Intranet - always a good idea. We asked the experts to explicate his knowledge, to write good German. This Generat is provided on the intranet to all interested parties. Did you go through this process with several experts to quickly find thousands of pages of HTML and ten thousand more pages of self-proclaimed experts who spread across corporate wikis, blogs and other achievements of the social networking their spiritual outpourings. But what is it important? From the perspective of the company anything. This is the human capital, knowledge base, the foundation for competitive advantage. From the perspective of the problem-plagued information seeker only a number or a process description. No employee would ever think to search through all the information, to read words. Then he would be himself an expert.

So how do you find that really important? In many companies, the route as follows:

• Man goes to the intranet.
• You look on the intranet.
• We find nothing in the intranet.
• Man calls to a hotline (if any).
• The hotline is on the intranet.
• The hotline looking on the intranet.
• The hotline does not find anything on the intranet.
• The hotline connects callers with the nominee for the subject matter experts (available on the intranet).
• The expert immediately gives the right answer.
• The expert is annoyed.

wait, that was not the beginning of the whole. Where is then that is progress or in other words, where the fault lies in the system?

answer to the first part of the question:

• From the perspective of Information seekers: no progress - the path is perceived as slow and bureaucratic.
• the view of experts: No progress - although he will not be harassed for any triviality, but he received more calls since the hotline number and knows his rigorous forward difficult in any case.

answer to the second part of the question: In the next post's - Review of "Information Nautical - way through the knowledge jungle

process and information management

Remove Smell From Luggage

The power of the mass - believe in education companies

Right now to Carnival see again on all the television or here in North Rhine-Westphalia, live and in color on many roads in the best case omitted swaying and singing, but usually drunk and babbling in unison, at worst bawling people. Pinches you in passing along his eyes a little, so that blurs the image, and does not on every single sound, one has the sense of hearing instead of voices loud sound of the sea and to actually see one or the other wave in the swirling mass. mass is the key word. Carnival and honest officials, reputable seller, doctors and representatives from other professional groups are in selected locations, such as ceremonial meetings, together and suddenly become "ONE .

• one in the clothes: according to the motto - who has the most original costume = ugliest
• one in thought and action: laughter to tears the diaphragm, drinking on strike to the liver, senseless songs to sing along to the neighbors eardrum burst.

like to propose that the German views about the severity, is well known. But in the anonymity of Carnival, camouflaged by blödoide panels, we can really get out of the sow. Since no one knows us, we lost in the crowd, and sometimes with no more black ... or white - everything is gray . Yes gray - because after Carnival begins the dreary Lent and Easter all flesh that is to avoid (Latin carne vale of Abschiedsruf "live meat well."). So at least the religious, historical background.

see my words that I'm not a carnival tradition. Although I like "candy" for the rest I can not (yet?) Do not heat. Despite my ambilvalenten attitude I came in a quiet moment of reflection to the following realization: Between Carnival and the way how to communicate in business, there are certain parallels.

• There are two Cases usually have a opinion leader or a group with leadership. Carnival and the triumvirate (virgin, prince and farmer), in companies such as the manager.
• The triumvirate orders organized gaiety, the manager sets the objectives for the next year.
• The inclined carnival tradition, follows the call of his trio, singing and drinking - well ... we've done that. The staff brought out in itself, does his best to achieve the set goals.

And here is entering from a psychological point of view to interesting effect. We humans can namely like lead or deceive. Incidentally, I'm not a fan of "Millionaire." Nevertheless, the show has for years been very successful. Shall I tell you the secret of success. You, the audience put themselves automatically into the role of the guessers and there is still an important aspect to bear. You have to the game not really thinking. The correct answer is as guaranteed. You just need to know whether A, B, C or D. And just in case you just follow the opinion of the public (Masse!) or intellectually superior phone Jokers. We are educated as children to this conformist behavior. "Match up with - is part of the whole - does not conflict "

Why should" be at work "differently. Someone sets the road map and we started running. Goes wrong, the thing was nobody to blame and everybody wants to have known all along how it could have done better. When asked why the "know-alls" have not brought his concerns from the outset to express to get most of the answer but no one listens to me. "Sometimes it but are just colleagues, the single" Revolutzer "discipline again. "Match up with - otherwise we run the risk with you still go under." Already Management by mushrooms: The first to put his head out of the earth, is pelted with mud or cut off.

I notice, I actually wanted to refer the issue of power of the mass to something else. Well, sometimes I'm not the master of my thoughts.

The problems described above are also reflected in new forms of communication such as wikis, blogs and podcasts, that is user-generated content. Who says that the information on Wikipedia are correct? However, hardly any user the information in this database is critically examined, with the exception of some attention-needy "alls" - deliberately I am moving. It just consumed. Must be true! Control takes too long. One may for the information from Wikipedia unlikely to lead to problems because it is a universal encyclopedia. But what happens when a company implements a wiki solution in which the expertise of engineers and best-practices to store sales staff. Who will secure the quality of information? An overriding objective team of experts? (Control / governance). Rare. This is contrary to the spirit of social computing. In my experience, the wins, the first thing an information produced - the first mover. Whether right near correct, incomplete or incorrect, the consumers of this information will assume that the author made no mistakes, yes - is omniscient. And with the use of information can sometimes even the wrong thing to be declared to be correct = Self-fulfilling Prophecy .

The fool thinks himself wise, but the wise man knows that he is a fool. William Shakespeare (1564 - 1616)

PS: There was a time in Germany, where Jews have been referred to as dirty. She was locked in ghettos, shot her misery and the rest of the population showed the pictures as a deterrent. Yes - Jews are dirty. Like this Back then many thought. Hardly anyone wanted to know the truth. Died by millions.

process and information management